Heather in Toronto

We had two bats flying throughout our house one night in February and called Kenny at Bats Canada the next day. Right away I could tell how knowledgeable he was about what we were dealing with and was very up font with us about how he could help in the spring ( as we could not do anything until then) We reconnected in the Spring when Kenny came out to assess our house and plan a course of action. I worked from home the day Kenny was working on our house and saw for my own eyes the attention and detail Kenny invested into our home and solving this problem. He spent a around 6 hours on the exterior of house, ensuring that it was completely proofed. Kenny was so thorough about what he was doing, what we were dealing with and how we would rectify the problem. Naturally and as I expected, there is a chance that one could get in during the time frame that the evacuation is taking place ( when the one way doors are up) and I have such a fear of these little creatures that this concerned me. Kenny, however, walked through my entire home with me ( three full floors) and took the time to let me know IF one got lost, where it might get in. This gave me a tremendous amount of relief as we could then take precautions such as keeping doors closed into the unfinished laundry room. He went so far as to do a complete check of our 3 year olds room from top too bottom. Kenny honestly explained everything and I had a much better understanding of what to expect with the whole bat proofing process. He called the next day to check in and then came back a few weeks later to remove the one way doors. Thankfully we have not had any visitors, but I am 100% confident that if we do, Kenny will be back to figure out what to do. He takes pride in his work, is a true subject matter expert and has a high attention to detail. I would not hesitate to recommend his work to anyone.