Natasha in Toronto

We were referred to Victor by another roofing co that did not do slate repair in our area. We were fully satisfied with the price, quality and professionalism. We pushed hard to get a guarantee on the work (even though it was a repair) and it was provided. As a sidenote - as a woman I find many contractors condescending/patronizing, Victor is not at all...which ups the trust factor for me. Highly recommended.

I made a complaint to the BBB which was totally ineffectual. They could not get through to Asselin to even start mediation. I assume they avoided them like they avoided us. What is annoying is that their BBB rating (A+ !!)cannot change if there is no dialogue, which makes me think there is something wrong with the BBB as well. Please make complaints. The process is not all that time consuming. Save other consumers! Thanks!

We had a roof installed. The workers broke a window throwing old roofing down to the ground. Jack (owner) told us to have it repaired and that he would pay us back for it. We got quotes for window repairs, then had the repair done. Of course, we would have prefered if the company dealt with this themselves. When we went to ask to be reimbursed, Jack said that he was not sure they broke the window, that the repair was overpriced and avoided our calls for months saying he was on vacation, relatives died etc... This is frustrating as the terms were agreed upon and we were not trying to get anything out of him that was not routine. We feel he will never own up to the window issue and will not recommend the company to anyone. We feel taken advantage of.