I noticed within the first week of having my dyson animal dc51 that the bristols on the carpet beater were worn off. After the first month i performed the filter cleaning and noticed the suction tube between the carpet beater and the unit had split. Over time this tube split more and more until finally the unit now doesnt suck from the carpet beater. After talking to customer service i am now understanding that dyson and there 5 year warrantee doesnt mean crap. They refuse to cover the broken part claiming it is a wear and tear item. To my understanding just about every part of the unit is wear and tear. Then im told that the part i need which is a 4 inch flexable tube that has about 50 cents worth of plastic. Costs 50$. MY DYSON LOST SUCTION WITHIN 1 MONTH AND DYSON WARANTEE IS AS USELESS AS MY DYSON DC51 IS AFTER ONE MONTH I DO NOT RECCOMEND THIS PRODUCT IT IS GARBAGE
- Approximate cost of services:
- $600.00