Reviews

0/10

I had 2 doors installed in 2012 by another company who used Palma doors. They were great and we loved them until earlier this year I looked at the one leading to the garage from outside and noticed that it was rotting at the bottom on the inside spine. My company contacted Palma who agreed to replace the door for a service charge of $170 (incl tax). They came and did it and when the guy left I happened to look at the other door, which had been originally installed at the same time. I could not believe that it was also rotting in the same spot! I contacted my door company who came out to look at this one - they had only gone by a picture I sent for the first one - and had Palma contact me to arrange ordering another one. I was to pay the $170 again as we were into 2 service calls now. However, I never even thought to check the other door when we noticed the first one...I assumed it was just a defect in the first one....NEVER dreamt it would happen to the second door as well. Obviously there is a huge issue with the doors this company is putting out. Our original doors were just builder doors that had been there for 25 years and were not rotting at all. There is no water getting at these doors...Palma cannot even give me an answer as to why this could happen. So I've paid out almost $400 to have 2 doors replaced that lasted just 6 years! Doors I paid $4000 out for!!!! Do not use doors from this company....this is an expensive repair for doors that should have lasted for years. They added a piece of hard plastic? to the new ones - they obviously know something!! But still charged me $400!!!! Nice girl on the phone....nice guy that did the replacements but not nice doors!

Approximate cost of services:
$4,000.00
2 of 2 people found this review helpful.
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Company Response

In response to your comments we would like to inform you that Palma Door Systems manufactures doors to specifications requested by the dealer. We cannot control where and how our doors are being installed.
From the pictures and inspections, it clearly shows that your door has been exposed to weather elements for several years. Exposure to such elements as water and snow sitting on top of a door sill for extended period of time will result in damage and is NOT covered by manufacture’s or (supplier’s) warranty. Unfortunately, because such a neglect occurred, request for replacement of door slabs under the warranty was rejected by our supplier.
Nonetheless under goodwill program Palma Door Systems still supplied you with 2 brand new painted slabs with no cost to you, and charged only for installation as per agreement between you and Palma Door System.
Furthermore, if you were dissatisfied with the way this matter was handled, you should have contacted your dealer to further resolve the issue. Palma Door Systems finds such comment unjust and consider them to be unnecessary slander.
Respectively
Palma Door System Team

2/10

We loved our windows installed by Supreme Windows in Mississauga. However during 10+ years the paint color on the windows has changed from the capping color, can actually be wiped off! From Sandalwood to PINK!!! Their window supplier will not even come to look at them...Please contact me to see how awful this is. I cannot tell you how hideous this looks. I never wanted PINK windows but I am stuck with them. Again windows are great but paint color has changed and looks absolutely terrible. Do not purchase from them! George from Supreme came to look at them and definitely saw the problem and took pictures of the windows and of the color that we wiped off on a cloth! He agrees there is an issue but says we need to contact the window supplier ourselves. He even alluded to the fact that he might not be able to use this supplier anymore!!! Would be interesting to know if he still is. These windows are out of warranty but this color change did not happen overnight....it has been going on and is now just SO noticeable...I've never seen any one else have windows that look like this. Perhaps if the capping had changed color as well it wouldn't be so noticeable! We went with a reputable company and have great windows but AWFUL color. Contact me! Please contact me to come and see these awful PINK windows before you ever purchase from Supreme Windows. I have been patient and waited for someone to do something and they haven't so I'm posting this review....and looking for their signs to warn people. I don't want anyone else to have PINK windows 10+ years down the road!

Approximate cost of services:
$15,000.00
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Company Response

These windows were installed on June 18, 2003 through us and were manufactured by Euro Vinyl. Esther reported her windows had changed colour in September of 2015. We went to visit Esther to see the windows and agreed that the paint had changed colour over time and did not match the capping anymore. We contacted the manufacturer and were told that these windows were considered to be out of warranty since they were purchased more than 10 years previously, therefore they were not willing to replace them. This was an unfortunate situation, however this is no longer a known issue with the current lineup of products that we provide.