Please see pictures attached. After installation of a new side entry door I immediately contacted the salesman to inform him that I could see daylight around door. It seemed that the door was too small for the frame, as there was a significant gap between the door and the jam. The response from the salesman was dismissive, simply sending a reply that there wasn't anything he could do about it, but he would pass my concerns on to the service department. When the installation supervisor came a few days later, he said it was just the sunlight shining through the magnetic seal. JUST daylight shining through the seal? The seal might keep the wind from blowing into the house, but how much insulation value does a piece of magnetized plastic have? I showed him our front door, a 15 year old builder grade style, and pointed out that the spacing between the door and the jam was about half of the new "quality custom" Kempenfelt door. He said that the builder door was actually too tight. That's right, he felt that the old builder door needed MORE of a gap, I suppose so it would let in daylight like the great one that had just been installed. We are now replacing our front door, and there is ZERO chance that I will consider Kempenfelt. They claim they are voted #1 in Barrie. By who? They say their warranty is the best, 25 years on the whole door, but what good is a 25 year warranty when you aren't happy from day one, and the company thinks there is no problem. They offered to have the manufacturer contact me to "explain" about the product. I didn't choose or contract with the manufacturer. I paid my money to Kempenfelt. The product we received should never have passed quality control, as I doubt that the spacing tolerance is within acceptable limits for energy rating. Very unhappy with the product and the lack of motivation on the part of the company to advocate on behalf of their customer with the manufacturer to get a door that would keep out the cold of a Canadian winter. Don't be fooled by marketing and promises.
- Approximate cost of services:
- $2,000.00
- Company Response
Hello olivier68, Thank you for your feedback, however unfortunately we require more information to be able to address your concerns. Although you're somewhat detailed in your description we cannot place the circumstance you speak of without your specific contact information. We realize for privacy reasons you would not provide them here, however, if you could please provide your name, address, and telephone number via email to info@kempenfeltwindows.com and reference the homestars review of April 10th. Or call us at 705-737-1554
APRIL 27, 2016
It has been a few weeks now since we requested more information however yet to hear back!! Since we continue to work diligently to ensure all our customers are satisfied with our products and services, we really do want to hear from you as soon as possible. If we do not hear back from you by May 2 2016, we have no choice to request an investigation to this review as per the Home Stars process. Regards.