I'm not an easy client to deal with. I ask a lot of questions and take my time before committing to spend 5k on a project. Out of the countless companies I called, Bruce Jackson of Insta-Insulation was the only rep happy to take the time to answer my questions. He came to my house twice before the project. Even more impressive is that he came after the project was completed (after payment was made). I find that very few companies actually focus on creating a good customer experience. That is why I decided to create an account on this site and write this review. I should also mention that the finished product was amazing. However, it was the customer service that was truly exceptional.