Todd does have a great crew , that's the only glue that keeps his business from completely collapsing ! workmen show up : wrong or missing parts / mixed up addresses /parts were for another job/ never calls or updates you on progress gives you a bill significantly higher then estimates when done also took 3 times as long as original quote ( not issues ....just workers showing up 1-2 days a week He probably was once a great contractor but to many jobs and no organizational skills have killed his reputation ...stay away unless you like drama and major cost over runs....and can live with a reno that will run way longer then he tells you .....
- Approximate cost of services:
- $20,000.00
- Company Response
I am responding abit late but thought I would finally respond. We have completed probably close to 25-30 washrooms over the past 5 years or so and had no issues ever except for a Whitby washroom. In response to the missing parts and not coming back daily, this was due to YOU supplying the vanity and faucet, tub and faucet, and toilet. The only issue we had was for your supplied shower faucet that had 3-4 boxes that were already open and missing parts. You informed me that you purchased from Rona in North Oshawa at a discounted cost. Yes, after we got to the tub faucet installation there was some delays as you were trying to track down the several missing parts as needed for this particular faucet being that it was an odd name brand and not a well known reputable faucet company. Finally after a week or more I got involved as you were getting nowhere with it and had furthermore brought us more wrong parts that simply would not work. We then had to order missing parts and the store manager even approved to finally take parts off of display faucets to finally finish your project. Unfortunately this was out of my control and therefore will hold no responsibility at all for the tardiness of the washroom completion due to the faucet you personally supplied. Other than the faucet issues, the washroom was great and turned out very beautiful (in your own words). Not sure where the issue came after we left. Only reason I can think of is that you had an issue with a very small EXISTING scratch on the first step of the stairs leading to the upper level. Although we are certain that it was already present upon starting as we often take pictures on day one of the project, for this reason. I had also had a guy in to look at the scratch for you and he said he could fix it to blend in but you insisted on wanting the entire stairs sanded and re-stained. I simply would not do this especially when not caused by us, but would have swallowed a small fee to simply repair the scratch issue. I am not happy that you felt this way in the end after working together on the project as we did to have the finished results we did. All the best