MC

Very prompt and pleasant to deal with. Responded to telephone calls and requests promptly. There was a delay in moving some of my belongings from my locker as they were forgotten in the move but they kept me informed as to when they would be delivering them and followed through. I didn't need them right away so I didn't mind too much. I wanted a large desk disassembled so I could store it away in my locker. They could not disassemble as they said the bolts/screws were stripped. My brother was able to disassemble it for me the next day without a problem. The final cost was $600 over the estimate. There were some challenges in moving into new building and some extra packing material required but surprised it was this much over the estimate.

Engineered hardwood replaced in condo (except 2 bathrooms and small foyer) I have had experience with different retailers re engineered hardwood given two unexpected floods in my condo. Alliance was, by far, the best. Timea was really patient with my inability to make decisions about the hardwood and I ended up with a product I love. I really appreciated the quick follow-up from Lehel and Timea to my emails and I appreciated Lehel keeping the project on track. There was a lot of leveling required before the wood was installed and I can feel the difference when I walk on the floor. There were small finishing details that were done by Joseph the installer and you can tell he takes a lot of pride in what he does. I would have no hesitation in recommending Alliance to friends and would definitely use them again.

I had a small bathroom reno done and tiling replaced in two other rooms. Everything turned out the way I envisioned. I thought the estimate he gave me was detailed and also much less than other estimates I received. What I appreciated the most was how Mike always kept on top of things and kept the work going. It was such a huge relief not to have to chase people to get things done. He constantly checked in with me and his tradespeople were always on time - you could tell they were very skilled too. I was especially impressed with the plumber he used who had to make extra unexpected trips and was always great. There were a few glitches along the way, as in any job, and Mike ensured they were corrected to my satisfaction. His painter came in to fix an area on the wall around the plumbing and ended up finishing my own crappy paint job. Mike did not charge me for this. There was a bit of extra work that could not have been predicted and I found the extra costs minimal. The only critique I have is that it took a bit of time in the beginning to meet with Mike to discuss my plans. However, my job was small in comparison to what he normally has and I found the same scenario with the other contractors I saw. Also, he had an unforeseen emergency on one of the scheduled dates. I totally understood because that's life. I would highly recommend Mike and would definitely use him again.