Reviews

10/10

Front door was old and tired, within a day they were out, had an incredible catalog, went over options, and I now have a beautiful front door and screen door. Should have called them long ago. Very satisfied.

Approximate cost of services:
$5,000.00
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Company Response

Iain, thank you for taking the time to review our work. It means a lot to us. It has been a pleasure working with you. Many thanks from our entire staff!

10/10

We had them replace our staircase and second floor this time last year, and decided it was time to do the main floor. Simply incredible. I figured it would take 3 or 4 days and it was done, and spotless in about 5-6 hours. Looks amazing. Also put a vinyl floor in the main floor toilet. Whoever thought a wooden floor was a good idea obviously never had men or boys living in their house. Just like last time, guys were incredibly fast but always friendly and professional. Never rushed, and asked all the right questions. Even moved some heavy furniture out of the way for me that I couldn't move. I just wish we had more floors for them to do.

Approximate cost of services:
$5,500.00
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Company Response

Thanks Iain for your review. Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. We're extremely happy you chose our team again for your flooring project but this time for your main floor. We truly take pride in our service and workmanship, and we're very glad it shows :) On behalf of the Ideal Stairs team, we want to thank you once again for choosing us and giving us the opportunity to really make your stairs and flooring shine. Please kindly mention our name to any friends and family who require work completed for their stairs and or floors.

10/10

After getting a quote from our 'regular' gas company that seemed overly high I started to look around and found Cool Flame here on this site. I filled out the form and got a call back from Dwayne the next morning. Within 2 weeks we had an excellent gas heater in our newly insulated garage, the guys left it cleaner and tidier than they found it, all the work was completed in one day, and it ended up costing thousands (Yes thousands!!) less than it was going to. I'm so happy I reached out to these folks, and wouldn't hesitate highly recommending them. Great folks to deal with, as I said, excellent in every way. Under promised and over delivered. Well done!

Approximate cost of services:
$4,000.00
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Company Response

Thanks for the wonderful review Iain. Small company, being fair and honest, brings success in many ways! Cheers.

10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

*** Edit: I recently wanted to change a thermostat, and they sent a guy out to do it. Before doing it, he explained why the existing thermostat was so important and performed a lot more functions that the new one the alarm company wanted to install. He would have been happy to do the job if I wanted, but after explaining to me the difference, he left with a handshake and a smile, and I didn't do something stupid. Excellent professional and courteous service. From our first call through to the latest. Very happy and looking to do more work, including dryer, bbq and new stove with you. . We recently needed more information and again, fast courteous response. Very happy.

Approximate cost of services:
$25,000.00
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