I really regret about my decision to go with Pacesetter. The quality of their work can be rated "0" with no doubt. The downspout in the front slanting not in the correct place. They poured the improper sized concrete in the front. I have been waiting to get it redone for 6 weeks. There are no steps yet because of concrete issues. We have been using temporary wooden steps. I have got a sister who is disable and got two small kids who are not comfortable using temporary steps. I have requested several times to the site supervisor, email warranty and even phoned the many times. No one seems to care about the client suffering. There are many works to be done, they tells that those are seasonal. The warranty gave me a number to call and it was 587 590 3673. when I call this number someone receive and told me it is not his job. so frustrating. Pacesetter only cares about the money, not the client. They are good at the time of purchase, but as soon as you sighed the contract, you will notice a change the next day. NEVER EVER GO TO THIS BUILDER. I WILL NEVER RECOMMEND ANY OF MY FAMILY RELATIVES AND FRIENDS TO THIS BUILDER.
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello Chuda,
We are very sorry to hear your experience has been frustrating. Your concerns are valid and we'd like to look into this further to see what has happened. Would you be able to email us at pacesettersales@qualico.com with your job number and your concerns so that we can see how we can resolve this for you?
Thank you kindly.