Beth Harvey from Oakville

Bruce was most helpful and courteous for this service call. It was very thoughtful of him to wear booties on his feet as well. He even provided additional information on how to self clean our HRV system. We've been very happy with Reliance as our service provider and we have our equipment on a maintenance schedule. Thanks Bruce!

Kevin is a gem!!!! My 8 year old Viking oven stopped working in mid January 2015. It was finally repaired today (mid March) which is a testament to Kevin's patience, superior trouble shooting skills, and gentle tenacity. It was originally going to take an unrealistic and unacceptable 6 months for a new control board to come from Viking ...in China! Colin, one of the company owners, decided to work with a local supplier to refurbish the control board, though it started smoking upon installation. He thankfully sourced an alternate supplier to bring in a new replacement board. Upon installation, Kevin then discovered the actual source of the issue was the burned out relay. It was completely fried. If it had not been for Kevin's expert problem solving skills, it would have taken much longer to discover the source of the issue. Thanks to Kevin and Colin for resolving this issue as quickly as possible. Love my oven! Looking forward to finally baking some cookies!