We purchased a spec lane homes last oct 2014 but i asked the area manager if he could change even that backsplash design/color especially the kitchen countertops because i want it to be granite countertops not laminate. He told us that "yes" he can request for that.. that's why we decided to get the house. The house is still under construction and Our possession date will be on April 9, 2015 and until now DQ centre is not calling us for appt. for those changes that we want to be made. We keep on calling and asking why we haven't got any appt. yet to select but they're now telling us its too late and that there's no way that we could change the kitchen countertops which is my important request. (we made the request 5months ago and they kept telling DQ will gonna call us! we waited for that long only to find out we couldn't make any changes and its now too late.. we should've known from the very start.) I am disappointed. The area manager showed us picture of the cabinets, flooring, backsplash color before but we when we visited the area ( pass by) we notice that cabinets color are totally different.. what he showed us is a little brown like on the showhome in spruce grove. but what they installed a more reddish/cherry color kitchen cabinets.. so i'm totally disappointed now. I was excited for our new house but now i am not happy! I'll give 1 because the area manager is kind and nice to talk to.. but other than that..*sigh* )= i'll give perfect ratings and recommendations if they could still fix it esp. kitchen countertops before the possession date.. hopefully!
- Approximate cost of services:
- $0.00
- Company Response
We are sorry to hear your experience has not been what you expected. With a spec home, most often it is not possible to make changes to finishings, but it depends on the stage of construction at the time of your purchase. We'd like to look into this for you, though, so if you could send us an email to pacesettersales@qualico.com including your job # and purchaser's name(s) we will have a look at what has taken place. Thank you.