Jana from Surrey

This company provided great service when it came to wasp nest removal and ensuring that critters do not get into the attic. Sabir was extremely polite and courteous when I called upon discovering a huge wasp nest attached to the roof/gutters on the second floor. He was able to arrive within 3 hours and remove the whole nest without any issues. Sabir explained what he was going to do, ensured that the whole nest was removed, and even sprayed down the siding and roof to wash off as much of the residue as possible. He also identified a hole in the corner of the roof that I didn’t know about and which could pose a future problem as it would provide an entry point for other critters. He was able to secure this area and close it off to ensure that no critters get in. Great job…I would not hesitate to use this company again in the future.

Out of the roofing companies I contacted, Michael from Penfolds was by far the most professional and easy to work with. Michael was extremely approachable, knowledgeable, informative, and the only person out of all of the roofing companies that mentioned requirements for our specific roof in our region. Michael made it easy to be able to make a decision about what type of roof I wanted to go with by giving me an overview of numerous options and possibilities and not just one product. Communication was excellent, and extremely easy with both Michael and the Penfolds team. The job was performed as per the quote/outlined contract and questions were answered without hesitation. When it comes to the actual roofing process, Joey and his team were superb. They worked like busy bees, were polite, and ensured everything was safe each time they left so that I did not have to worry about our dog using the yard. Our old cedar roof was replaced by EcoRoof Rubber Shakes in a very speedy way under cold and at times miserable conditions. Joey ensured our house was always safe and even came back on his day off to make sure we had no leaks after it had rained overnight. All team members were devoted to get the job done and even built a tent on our roof when it started to rain so they could continue the replacement…to me that is dedication to get the job done for the customer. All materials were new and all work was checked throughout the replacement process. The end product of the roof and our built-in gutters is beyond our expectations. I highly recommend Michael, Joey and his team, and Penfolds as a company.