our original heat pump unit that was 33 years old broke down. The AC unit pipe broke.
We have direct energy unit warranty coverage on unit. When service was made and unit was declared non repairable direct energy immediately set us wtyih a sales rep the next day. The sales rep was great explaining choices and appointment was booked 4 days later. The insatallaion team was excellent and did red carpet service. Work was clean and explained and answered any questions we had.
Excellent service form beginning to end. Direct Energy was great!