The good: sparkling bathroom and some (but far from all) excellent cleaning elsewhere. The not-so-good: Despite my emphasis on dusting, the tops of picture frames and other obvious surfaces were untouched. Despite my asking for a protective cover over the bed while dusting the ceiling fan above, they dusted right over the bedding. Some other specific requests, which I wrote down for them, were tended to, but others were forgotten or ignored. Even though a total time for cleaning was arranged, they managed the time badly, taking over an hour on one small room (wasting time on blinds and making the bed). I approved an extra hour but they went beyond that, too, without my approval--and of course charged me for it. Finally, sharing these and other concerns with the company resulted in "Thanks for your thoughts." No adjustment, apology or explanation.
- Approximate cost of services:
- $220.00
- Company Response
We would like to Thank you for your feedback, it helps us improve our services to make you the customer happy with your cleaning. We are sorry to hear about the crew on the bed with no cover and have taken this matter up with the crew they have been re-trained in all areas - this does not in any way reflect on all of our cleaning crews, where there is a need to re-train it is done so.