Debbie from Vaughan

Do not use this company!!! Our Bosch dishwasher was leaking and we called them in in May 9th. The side strip on door was leaking and when we called we asked if repair people had parts and were told they had some parts in truck. We book service call which was $80 which we were told would be waived if we used them to do a repair. When the technician arrived he agreed we needed a new strip for side of door . He told us it came in a kit with the door support and the cost of repair was $400. We had to give them a $207 deposit. He said it would take 2-5 days to get part in. After a week we called and checked on the status of the part and was told 1 of the 2 parts were in but they were waiting for the other part. We then communicated that the technician has told us it was a kit and how would one part come in if it was indeed a kit! We said if it wasn’t a kit We asked if we could just have the part we actually needed. After many calls and promised they would call back after they spoke to technician they finally came in on May 21 to do repair which we were told would now be $176 which seemed more reasonable. He had the incorrect part with him- the bottom door support which we did not need. At this point we decided we just wanted to cancel service with this incompetent company. We were told that they would refund us only $62 out of the $207 deposit we had paid them . After many calls we finally got the $62 credit on June 4th. The customer service team give you the run around and don’t get back to you. Avoid using this company. W have ordered the part ourselves from another company for $70 and will install ourselves. The people I dealt with over the month were Ella, Val and Sharon. Avoid dealing with this

We ordered 2 leather chairs from Zilli Homes early April. They had samples on the floor and we were assured that our chairs would be exactly like these chairs. They were Decorest chairs so there was a 6 week lead time. We paid 50% up front and 50% before they were delivered to our house. This started a 3 ½ month nightmare. They were delivered to our house on May 23rd and we were stunned to see what they sent us….seat cushion stuck out 3 inches and the chairs had big lumps on the back of the chair. We took pictures and went back to Zilli and spoke to our sales rep Guilia and customer service rep Erin. They agreed that these chairs were not up to standard and they picked them up and sent them back to manufacturer. About 2 weeks later they were back at the store and we went to inspect them and we were still not happy. They did not look like the chairs they had on the floor at all. We were then told that they would contact Decorest and see what else could be done. After about a week we received an email saying that after much discussion with Decorest that no more work could be done or it would affect the integrity of the chair. They then asked us to contact them to book a delivery appointment for the chairs to be delivered to us. We were stunned that no one at Zilli had bothered to pick up the phone to talk to us. To say this was the worst customer service we have ever encountered would be an understatement. My husband and were so frustrated at this point that we spent an entire weekend visiting every furniture store in Toronto that sold Decorest chairs and finally found the model 3920 chair we had ordered at one of the stores and it was made correctly. We took pictures and sent them to Zilli on June 23rd. At this time we started dealing with Carole and she finally acknowledged that the chairs they had made for us did not look like the chairs we had ordered. She once again contacted Decorest and the chairs were sent back and fixed and finally redelivered to our home July 16. No one at Zilli has called to follow up with us. We will never shop at Zilli again, and we will tell everyone we know to stay away.