T. Devenyi from Toronto

Summary - we hired them to clean our non-stained, but dusty from renovation carpet. They created a stain, they made the stain worse, they frayed and destroyed the carpet and are unwilling to discuss it. We will be suing them. We hired Fully Completely to clean our carpets because of dust from a renovation - there were no stains. One of the rooms had musical equipment that they were instructed to clean around. They moved a vintage metal music stand and placed it back on the wet carpet - this caused some rust stains. I was able to mostly clean the stains myself (using dish soap, which I saw recommended on a carpet cleaning site), but requested that they return to fully remove the stain they caused. When they came back, they used some cleaning solution on the rust, and then noticed some other small stains in another area (where they went to clean a mark left by their machine) that they offered to clean (they used the same brush that had just been used on the rust). This transferred the rust to that area. After many attempts and phone calls with Kim (the rude office manager) and failure to return my call as promised, I was eventually offered that if I drive to Newmarket from the Beaches (over an hour round trip) I could pick up a $20 bottle of carpet cleaner for free to do it myself because I was too far (I wasn't too far when I paid for the cleaning, there was just some minimal surcharge). They eventually agreed to come back out and clean the stains they created. They have completely destroyed our carpet by trying too aggressively to remove the stain. They tried blaming the fact that I tried cleaning it myself, however as you can see in photos that it looks much worse after their attempt to "clean" than after my attempt to remove the stain they made. By the time they left, the carpet was horribly frayed in that room, the orange stain remains, it's now lighter around the stain than the surrounding carpet, and the orange stain in the secondary stain area remains. I called the office and was told that the owner was out for the week, and to call back on Monday. On Monday, Kim told me that he would not be willing to “take this call", and that he hired her to “field calls like this so he doesn’t have to” and that she's never known him to replace a carpet that they have damaged. We will be suing them

I just used NP Movers for the second time, and couldn’t recommend them highly enough. They were there exactly when they said they would be, and then moved very quickly and efficiently until they were done. Everything was packed securely and arrived in tact. I had a table for the backyard that we learned wouldn’t fit through my side yard, nor through the house – so with permission from my neighbour, they took it through her yard, and then lifted it over the fence into mine! I was blown away with how quickly everything happened. We had done this move three years earlier in the opposite direction (we just moved back into our house after being living in out of town for three years) with another moving company, and with NP it took only slightly more than half the time! And a lot of the time was the unavoidable three hour drive!

This review is long overdue. Ilir and his team were great. I had him out to diagnose what I had hoped was a fairly minor problem, but he quickly figured out that it was more serious. Thanks to his expertise, I was able to get a problem that had resuleted in a lot of mold addressed. As far as the roofing component of the work required went, I couldn't have been happier with their service!

I'm very particular, and as a result, am often dissatisfied with work performed by contractors of any sort; usually requiring them to come back to fix imperfections. I've used Di Nardo Design for two projects in my home, and was thrilled with the results both times. Rob is very responsive to phone calls, and is always able to schedule you in quickly. Their attention to detail is unmatched. On my most recent installation, I was surprised to see that they had even used a nice trim plate where they ran some cabling inside a closet - something no one will ever see, but because it's the right way to do it, they did it. I would recommend them to anyone!