RobertF-Mississauga

I pay a monthly fee to Direct Energy for a water heater rental. Part of the agreement is they are responsible for service to ensure I have a reliable supply of hot water. My rental water heater recently intermittently stopped delivering hot water. So I called Direct Energy and they sent out a repair person the same day. The repair person performed a "repair". After he left, I promptly discovered he butchered the repair and I had no hot water at all! So a call back to direct energy resulted in them telling me I had to wait 2 days for a repair person to come back. I explained to them it was the botched repair that was the reuslt of the water heater not working. They don't care, its like talking to robots. So in the meantime, my family including my young daughter is taking a cold bath. Nice. Go elsewhere for your hot water requirements, you can do better than Direct Energy. Update: July 12, 2013. Direct energy sent out a second repair person to figure out why I don't have hot water. Repair person was in/out of my home in 5 minutes and assured me repair was done and I'd have hot water in "45 minutes". Surprise, no hot water after 45 minutes!!! I called Direct Energy back and they would not send another repair person back, instead they said I'd have to book another slot, 5 days later! So here I am, 5 days no hot water with no end in sight. Beware of Direct Energy. Pathetic... Update July 16/13. Direct Energy repair person showed up yesterday to repair the water heater. They replaced the same again, as it appears the original part was defective. I'm still giving Direct Energy a 0 rating, due to rushing through repairs, beligerent phone staff and general contempt for customers. Now that my water heater is working again, the next thing I'll be doing is shopping for a new water heater (from someone other than Direct Energy) so I can completely stop doing business with Direct Energy! Ignore the Direct Energy Troll comments below asking me for contact info so they can "investigate". Everything that I've articulated in this review has been communicated to direct energy. They seem OK with delivering sub-part, incompetent service to their customers. Though they offer world class performance when it comes to billing me! I haven't seen an offer yet to credit me my rental fee for this month. Billing for service and not delivering seems par for the course for Direct Energy.

My roof needed replacement and was beginning to leak so I called Juff's for a quote. Shay showed up and he took the time to explain what was wrong with my roof. His recommendations went beyond the cheap replacement roofs I see many roofers installing. He clearly explained to me the advantages of buying a high-quality roof. My roof used the GAF roofing system to ensure that I won't have any roofing problems for years to come. Because my roof was leaking, Shay went to the trouble of reorganizing their work schedule to get my roof replaced quickly. Juffs crew showed up on time and were polite and professional. They even invited me up on my roof (scary!) to show me their work. While I was up there Bob (the foreman) showed me that the shingles, vents and membrane were properly installed. Its refreshing to see someone who is proud of there work. When they were done, they did an immaculate job cleaning up my yard. There was not a single nail on the ground after they left (I looked). Overall a positive experience, anyone looking for a quality roof should definately consider Juffs!