I love the vacuum, however I do not feel the power head should breakdown within the first year. Also we purchased it at sears but they have no Dyson authorized service in my area. How is ok for the customer to do the repairs over the phone with a tech? I feel Dyson needs to rethink their "service" policy. I can not recommend Dyson to anyone because the it broke down and they have no authorized service centres. It's weird.
- Approximate cost of services:
- $650.00
- Company Response
Hello Holly,
We are sorry to hear that you are frustrated with our service and we are always aiming to improve upon our warranty procedures for the benefit of our valued customers. We would highly value the opportunity to discuss this further. Please email service@dysoncanada.ca and we will be in touch.
Sincerely, Dyson Canada Customer Service