Angry

United Energy is the worst company out there! They have a great sales pitch, and are very attentive up until the point where you have paid them. Once payment has been received, and issues are not fully resolved, you will never hear from them again. We got a new boiler and a/c installed in nov/08, in jan/09 the motor on our boiler broke. We called United Energy, that insisted that it would be quicker for us to call Direct Energy and get them to diagnose the problem-which cost us $100 plus tax. We found out the motor needed to be replaced and once again were told by United Energy that we should use Direct Energy and they would reimburse us for both charges. Really what choice did we have when it was -20 outside! So we got Direct Energy to come in and fix everything. The next day we tried calling to let them know that we had faxed in our paperwork for the reimbursement. It has now been more than 3 weeks, and after almost daily phone calls to numerous different numbers, we have not heard from them. After reading about them on the BBB this morning, I am now realizing that this is not the first time this terrible company has done this. If you are looking for a heating/cooling company, I would recommend using a different company-b/c if something goes wrong you are never going to hear from them again.