VERY disappointing service from First Call Heating & A/C. I bought a Groupon ($69 for a $149 package). The Groupon did expire and as per Groupon's policy, I called and asked if I could apply the price I paid for the Groupon ($69) towards furnace cleaning - I would of course then pay the difference. They were very unaccommodating on the phone as soon as they heard I had a Groupon and said the only way I could use the Groupon was if I bought the $249 package! So, in order to use a $69 Groupon, I have to spend $180 - utterly ridiculous especially because this was not even the original deal advertised in the Groupon! I have now paid $70 for a Groupon I can't even use. I was extremely disappointed and will never get service from this company again and discourage my friends/family from doing so.
- Approximate cost of services:
- $0.00
- Company Response
Thank you for taking the time to provide this feedback and we are very sorry to hear that you were disappointed with the service you received. I can tell you that we did have a great deal of difficulty with our fleet of duct trucks when we ran the Groupon promotion and this is why we purchased the new duct truck that you can see in our photo gallery.
I would greatly appreciate another opportunity to make this right. Please call our office so that we can find a solution to this issue.