Erin

Called them to fix our fireplace, they set it up so it was running but said we needed a part. We paid for that initial service. The fireplace almost immediately stopped working and NickMac pretty much ghosted us. Said they were still trying to "source" the part and then stopped responding. We had someone else come in to finish the job who showed us that the part that NickMac had been struggling to source was $16 on amazon and took only 20 minutes to install.