Barbara Bregman from Old Toronto

I inherited HARGTA as they were the company I was directed to for my brand new Dacor fridge/freezer which was still under warranty. Customer service is ZERO. Technician skill level is ZERO. Never in my over 35 years of being a homeowner have I ever encountered such incompetence from beginning to end. To my untrained eye, there clearly was a leak in my freezer. Everytime I called, a technician would come out, have a 90 second look and tell me he had to order a part. Which took weeks of course to come in. Three times over 2 years the same problem happened which means 6 visits by the repair man. Finally on the 3rd try at fixing the same problem they tell me I need a new ice maker. That was in May of this year. And guess what? The warranty expired in April. So now I'm responsible to pay for a part that should have been ordered months ago while the unit was still under warranty. Finally 2 weeks ago - we are talking November people (that's almost 7 months of waiting for the part) - the part arrived and the technician showed up to repair the freezer. And you will never believe this - he tells me THERE IS A LEAK and it has nothing to do with the ice maker that I have already paid for and have been waiting over 6 months for. Thank you HARGTA for wasting hours and hours of my time not to mention the $900+ I had to pay for a part I didn't need. I am baffled why this company is still in business.

I am in love with Mr. Rooter. As they say you have to kiss a few frogs before you find your prince. And it's so true. My entire sewage system blocked up early Sunday morning- a dumb mistake by me but that's another story - a few hours after my daughter's engagement party - timing is everything. - rendering me without water or plumbing and a house full of guests. The first two "frogs" that came out took one look at the pump, pronounced it broken without doing any investigation with any tool other than their eyeballs, and it being a Sunday afternoon said they'd be back on Monday sometime when the plumbing supply stores opened up. That's when my first prince showed up. Robert from Mr. Rooter came in and also pronounced it broken - but after a half hour of opening it up and taking a good long look to see if there was anything he could do to at least put a band aid on it until the next day. And when he saw how much distress this damsel was in he suggested he call his warehouse to see if there was an available pump that could be installed that night - so that we didn't all have to traipse over to the local Starbucks to brush our teeth and use the bathroom before bed. As luck would have it - VOILA - there was one in stock. And prince #2 - Steve - showed up a few hours later to install it, give me running water again as well as a stern talking to about what one can and cannot flush down a toilet. Mr. Rooter is FANTASTIC. I've signed up for their service plan and can't wait for my next drip or leak - although I'll pass on the sewage floods thank you very much!