C&D, Scarborough

When we started to plan our second story project (on our house), we did what everyone should do; we researched the market, talked to a lot of people, had a vision of the end result and requested quotes from a number of diferent contractors. Our vision of the end result from a financial persepective was very conservative. For instance, we were not looking to go blow a ton of money. Our objective was to simply increase our living space. Our main concern was about risk. For instance, the drawback to going with one contractor in my opinion is that you become handcuffed to their schedule, price and decisions. Therefore, our strategy was to build up the second story using the Modular Home contractors and then manage the sub contracting within the interior using our own contacts. While manaing the sub contacting of the interior proved to be a bit challenging, it did enable us to achieve our objectives at increasing our living space at a reasonable cost and minimal risk. Modular provided the architect drawings for inside and out and were very impressed with the initial design and service. Since we came in with clear objectives, it was easier for the modular project mgt team to under our needs and talk openly with costs for each phase. If asked to rate ouur overall experience with Modular, I would say they were everything we needed for what was expected. While the cost of the project may have been reduced if we went with one contractor for the entire inside and out, our risks would have been higher overall as described above (i.e. being handcuffed). In my opinion, rating any service provider or vendor should be done in a manner that enables statistical comparison/analysis. Furthermore, it is important to point out the years when dealing with a particular vendor. Our dealings with the organization was between 2007 and 2008. This may be an important fact since our understanding is that prior to 2006, the company was managed differently. Below is my statistical rating of Modular Home between the years 2007 and 2008. Rating Scale: 1 unacceptable 2 fair 3 acceptable quality - 3. The job met the building code and many sub contractors that visited our house after the shell ws installed were very impressed with the quality of the job. price - 2. The price was high relative to finding a contractor to do the entire inside and out. However, it was fair because the risk - 2. With any project of this magnatide, it is risky. I don't think you will ever find a contractor that doesn't provide a form of risk. project mgt process - 3. I was very impressed with how the project was managed and would have the confidence in working with them again. expectations - 3. They were very open with me from the start of the project until the end. Therefore, there was nothing that surprised me. If there were any surprises, it was due to me not understanding the process and not asking the appropriate questions. overall satisfaction - 3. I would recommend then if your criteria and objectives match ours.