Excellent customer service and great quality product
I recently purchased my first home with Mattamy Homes in Richmond, Ottawa, and I am beyond thrilled with the entire experience. From start to finish, their service has been exemplary. The sales team, especially Dionne and Colin, were instrumental in guiding us through the process and helping us make the best decisions for our new home. Their professionalism and expertise made what could have been a stressful experience enjoyable and seamless. One standout aspect was the incredibly beautiful Design Center. The variety of finishing options available was impressive and allowed us to truly personalize our home to fit our style. While browsing, I felt that Luan could have given us a bit more time to explore without feeling rushed. It would have been great to have a more relaxed pace to ensure we made all the choices we wanted without the pressure. Tom, the site superintendent, was fantastic during our frame walk. His thoroughness and attention to detail made us feel confident in the quality of our new home. Hany, the handyman, took great care of our PDI items, and his work was top-notch. Currently, Holly is assisting us, and her support continues to be outstanding. Overall, Mattamy Homes has delivered excellent customer service and top-quality construction. I wholeheartedly recommend them to anyone looking to purchase a new home. Thank you, Mattamy Homes, for making our first home-buying experience so positive!
- Approximate cost of services:
- $460,000.00
- Company Response
Thank you for the fantastic review, Alisson! It looks like you have been in great hands with our dedicated staff throughout your homebuying journey. Your kind words are truly appreciated, and we will take your feedback regarding your experience at the Design Center back to our team for future process improvement processes. We are thrilled that, overall, you are enjoying this exciting process, and we wish you all the best!