Over-charged Me and is no longer communicating with me.
Alex told me that he would charge me $50/hr and that he would charge for travel time and I agreed. Sherwood Park is 45 mins from my home he said he charged me 2 hours of travel time which is fine. The issue is that he was only here for an hour, did a few minor fixes, and charged me for 4 hours intead of 3. 1 hour to travel here, 1 hour of work, and 1 hour of travel back to his shop is 3 hours NOT 4. I have all the times documented. When I reached out to him via email about the mistake he defended the charge by reiterating that he charged me for travel time. I tried texting and calling to explain the error to him and he won't return my call. As senior on a fixed income 1 hr of charges is a big deal to me. I basically paid him $200 for 2 screws and to fix a screen which didnt stay fixed. I tried to work it out nicely directly with him but now that he won't speak to me this was my only recourse. He might be a good handyman but he can't add.
- Approximate cost of services:
- $210.00
- Company Response
I am sorry you feel that way Cathie. I drove from highway 14 by Sherwood park. All the way to spruce grove. One way is one hour. To fix everything you needed it took me an hour. I told you when I first started the job it was gonna be around 200$. After I completed the job. I sent you an invoice. You paid it without asking any questions. Your were super happy. Next time ask questions if you have any concerns......