Reviews

2/10

Follow up: I did not contact our lawyer in the end, because the Company contacted us and asked us to return our furniture to them so that they could correct all the errors, and we negotiated a refund from the Company. The repairs were completed the second time around, and the furniture was delivered back to us in good condition.

Approximate cost of services:
$17,572.60
3 of 3 people found this review helpful.
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Company Response

We genuinely appreciate the feedback from our customers, as we strive to provide superior customer service and quality workmanship. TMC Restoration prides itself on providing quality through the materials we use, workmanship that attends to the smallest detail and a 5-year guarantee which is unmatched within our industry.

TMC Restoration's ultimate goal is customer satisfaction. Indeed, Michael's order had a longer than anticipated turnaround time which was a result of several combined issues, including some unforeseen issues with their furniture. TMC Restoration advised Michael and his wife as soon as we could of the issues we were experiencing and we met to discuss the best course of action that would suit their needs and not compromise the integrity of their
furniture. At every step of the restoration process, TMC Restoration has been committed to serving their needs, ranging from a new fabric selection when they had bought new carpet that was "too loud" after their initial fabric selection to resolving the workmanship issues as they were identified. Our company is still dedicated to providing Michael with superior service and quality workmanship.

We acknowledge that there are workmanship issues and we wish to work with Michael to resolve these matters, as we are committed to providing quality in everything we do. We have made numerous attempts and offers to Michael and his wife to address the outstanding workmanship concerns, so that they may fully enjoy their furniture in the years to come. To date, our attempts
have been politely declined. Our commitment remains steadfast and we eagerly await their willingness and acceptance of our offer to address the outstanding workmanship concerns. This commitment was in motion, with attempts to schedule a service call, the moment we received notification from Michael that there were issues upon delivery of his furniture.