Terry Offord

Josh seemed very knowledgeable about what needed to be done --- replacing the condenser pump rather than cleaning it & was good at explaining everything. They came to fix very quickly & on-site service was efficient. He insisted on including charges on my invoice for duct cleaning work which I will probably get done at a later date in the coming year & wanted to mark that portion of the invoice "unpaid" or "balance owing". I said I didn't want that on the invoice as the work had not happened yet --- that I would call when I was ready to have that done. He was upset with me for having to re-write the invoice three times & said it was costing him money to keep re-writing them - maybe so I'd feel bad, I'm not sure. I still insisted that he remove unrequested, uncompleted services from my bill. Then he suggested that they would send me a "reminder" notice in the new year to get the duct cleaning done but I said I would call them if & when that time came. I do not like to feel pressured into having other services done & billed for those services prematurely. With that exception I had no complaints with the technician, the price, or the company & would still recommend them.

Wes, owner of Crack Specialists came to assess what I wanted done & gave a very fair estimate. A few days later, his sister, Mel came with a young lad to prep the area -- sorry, can't recall his name. When we got a few good dry days in a row, Mel returned alone, very early morning & worked hard, and quickly, perfecting her work all the way - always so courteous & explaining everything. Yesterday we got a hard, pummeling of rain all morning & I was honestly afraid to go & look in my basement to see if I would still find water almost 3" high covering my shoes. NOT A DROP!!! Lovely, honest, hard working people own & operate this business & I'd highly recommend to anybody, any time!! Thanks SO much Mel & Wes!!