Please reconsider before buying a Pacesetter Home. There are many reasons why I would not recommend this builder but I will focus on the most frustrating one in this post. I moved into my home in December and am still waiting for everything that was considered "seasonal" to be done to complete the exterior of my home, the most frustrating being the driveway. I was promised when moving in that the driveway would be poured as soon as the snow melted and no later that May. It is now the end of June. Furthermore, I have asked the builder on numerous occasions to find a temporary solution so I can park in my garage and they refuse. I have a newborn baby and have to carry her from the street, up a unsafe metal walkway and up rickety temporary stairs that are missing a railing to get into my house. Imagine as a new mother how this task feels when it is pouring rain. When I question Pacesetter as to why they have not arranged to have my driveway done they state that their concrete company is busy in other areas. Last time I checked there is more than once concrete company in this city.
- Approximate cost of services:
- $620,000.00
- Company Response
Hi Nicci,
As a company, we understand your frustration with the temporary walkways, especially considering the weather we have had this spring. We generally use the metal version of the temporary walkways for the ramp with a handrail on one side as per safety regulation, however we will provide a railing on the other side for you. Regarding being promised that the driveway would be poured prior to the end of May, at occupancy, our coordinators are instructed that all seasonal work typically commences at the end of May; it is not our policy to promise things that are weather dependent.I believe our service department and our Service Manager have been in contact with you regarding the outstanding seasonal items, such as your driveway, sidewalk, steps, and paint. These are items that are compiled on a list and sent to our trades and are weather dependant; with the amount of rain we have received this spring (in this case 21/25 days of rain in June), it has been more difficult than normal to complete seasonal items, as the driveway and sidewalks must be complete for steps to be put on and painting to be complete. We focus on building your home where your family can be safe, and we appreciate your feedback. We are constantly striving to improve our processes our homeowner’s experiences.
We appreciate your patience. If any further items arise with your home, please contact our Service department, and we will be happy to assist you.