I was out of town, came home, asked to check out the AC by my wife who noted the house felt warm. After troubleshooting and realizing this is going to require an expert, I called Atlascare who came in Dec 2012 to install our new furnace. Here's the series of events after that led me to writing this review:
1. 10pm, called their emergency line
2. 1005pm, Nimo, the on call service tech called (quoted emergency service rate and I accepted)
3. 1025pm, Nimo arrives and quickly figures out it was low voltage wiring related
4. 1050pm, AC is up and running again... happy wife and 2 little boys can sleep comfortably
5. Problem was... low voltage wiring likely broken during furnace install... no questions asked, emergency service call covered by Atlascare.... FANTASTIC Customer Service.
Nimo the service technician was great, very knowledgeable, honest and truly earned all 10 stars for Atlascare!
I have had 3 homes, 3 furnace installs, by far, Atlascare is superior because it's large enough to provide service almost immediately, but small enough to make you feel like it's a neighbourhood Heating/AC company.
Definitely recommend you calling them and making them part of your search/quote.
Regards
Frankie
