Denise Mumford from East York

I am so glad I decided to go with Victorious Carpet to replace the carpet in my condo. They asked me a few questions to start, and from that Mark brought some samples with the EXACT carpet I'd been imagining. It is perfect! The installers were friendly, efficient, and cleaned up beautifully, taking all the old carpet and debris. As I said to Mark, this one (choosing them) really worked out for me! :D

We replaced our OLD (1996) boiler and hot water heater and were lucky enough to have found and chosen Accuserve. The features of our house led to some challenges, particularly with the tankless water heater. James and Aaron never, never gave up until everything was working perfectly - and I do mean perfectly. This included putting pressure on the company that makes the tankless system, bringing in expensive components to address some problems at no charge to us, and always being not just courteous but being openly empathetic to any, even minor, inconvenience to us. If you choose Accuserve you will be very glad you did!

I purchased 4 chairs that are made in Norway and then imported to Canada. I was asked to pay in full before the order was sent. I was told this would take 10 weeks, which certainly seems like more than enough time to make and ship 4 chairs. I finally received them almost 20 weeks later, and even then one was missing the rubber stopper on the bottom, meaning the chair wobbled. The delivery men took the chair back so a stopper that fit could be found. Over the extra 10 weeks of waiting for these chairs, so it was over 4 months before I got them, I was never called, there was never any sort of apology, no offer of a discount for having my money for over 4 months with nothing to show for it. When I occasionally called to find out where they were, when they could be expected, the owner was both dismissive and condescending and acted like I was some gnat that he needed to shoo away. Even when the chair was taken away because the stopper was missing, I expected to get it back the next business day, but 5 days later I haven't had as much as a call or email to apologize, to tell me when this chair will be brought back. Absolutely nothing. I feel completely disrespected and I will never, never shop there again. I had spent another $1700 there a couple of weeks before this happened, and it's really too bad. I don't know what you have to spend before you're considered important enough to be considerate to. Maybe it never matters.