larissa in Mississauga

I booked my move with House of Movers, which included putting down a $300 deposit. It was written right on my invoice, and noted in an email, that if I provided two weeks notice, I could cancel and have my deposit returned. Due to a family emergency, I emailed Alex to request that the move date be changed. A number of days went by with no response, and the phone number for the company had a full voicemail. After a week or so, I was told that Alex was out of the office for personal reasons and would look into it. However, another week went by with no response or confirmation about rescheduling. I could no longer wait, and had to find another moving company. I provided notice to House of Movers that I was cancelling with them, and requested the return of my deposit. Suddenly, Alex was back in the office - she advised she was sick, and there was no one to cover for her (for multiple weeks). I advised that I understood and was sorry for her health issues, but that I can't trust my move to a company that has no one answering the phone or emails for weeks. She then claimed that if I cancelled for this reason, I may not get my deposit back. There were absolutely no caveats like this discussed when I paid the deposit - I gave more than two weeks notice, and I am entitled to the return of my deposit. Since then, House of Movers has ignored all emails from me. I SINCERELY suggest not booking with this company. They are unreliable and seem not to be legitimate.