Joel Hundert from Oakville

Our Maytag dryer developed this awful squeal and we contacted GNA appliances on a Sunday. They responded right away and the next morning Ilya came and diagnosed the problem. He ordered the parts and returned. He was very courteous, efficient and knowledgeable. I would use him again for all our appliance repairs and recommend him to others. I was very satisfied.

On a statutory holiday I came home to the sump pump alarm. The power to the pump was working and I was worried that the pump had died. Alex came within 2 hours despite the holiday and fixed the problem which turned out to be a faulty alarm switch, He was knowledgable, courteous and prompt. I recommend this company!!

I want to describe the extremely poor service I had received from Direct Energy. I had been receiving the furnace plan, the AC maintenance plan and the Total Home Plan for several years. The cost of this was $63.62 per month since 2010. My wife suffers from asthma and needs the AC to work, especially during heat waves. In May, the AC was supposed to be serviced and an appointment with a Direct Energy technician was made. However, the appointment was cancelled because it was raining (not lightening). Two days later during a heat wave, the AC went down and a technician came out and indicated that the problem was in the motor, which would have been detected in a service check. The technician could not get a spare part not replace the AC for two or three days. Because of my wife’s asthma, I could not wait and contacted another company who installed a new AC the next morning. I called to cancel all of my services with Direct Energy. For the next two week, I received about 10 telephone calls from Direct Energy calls to get me back as a customer and offering further discounts. I declined. About a month later, I received bills that I owed Direct Energy $334.39 for what was left in the term of my Total Home Plan that I cancelled. On May 28th, I received a letter that I also owed $63.26 on my account, which I paid. I also received numerous telephone calls from Direct Energy Collection. Then in June I received a bill for $178.49 for the “bill out” of my protection plan. In early September, I received a bill for $22.58 for a heat and AC maintenance plan. I called Direct Energy who informed me that according to their records, I only cancelled my protection plan (Total Home Plan) and not my maintenance plan that then was renewed in July. After an hour on the telephone and explaining my situation to three people, they still insisted that I pay. I had enough and told that I would pay and asked for a promise that they will never contact me again. This was the worse experience of abyssal customer service that I have ever received. I would strongly recommend not to use Direct Energy and if you have a plan with them, to get out as soon as possible.

In May, our AC failed and I called the service company with whom we had a contract. They could not respond for two days in the middle of a heat wave. I needed a new AC and A-1 was able to install the next day. They were personable, fast and reasonable. I would recommend their service to anyone.