I was having some warranty work on my washer and eliteappliance was the company sent to us. Our issue was that when the front load washer was on a certain cycle it would make a loud banging noise that would scare you a floor or 2 away.
First visit they ran it and the issue wasnt happening. Second visit they ran it but then I found out they were running just the rinse cycle every time so I had them come and set it up for the middle of a load and they heard it finally but had to come back. 3rd visit they came with 2 people and couldnt find the issue and leave. I go upstairs to check on everything and I see a 10-12 in scratch across which they decided not to tell me about. I had to reach out to their customer service and have them get a replacement door. They sent a different guy this time to replace the door. He was struggling with the size of the box and balancing his laptop on the box. On his way down his laptop slipped off the box and went heavy edge down and dented our floor. He picked it up and kept going. As this was right in front of me I walked over, saw the dent and informed him. This guy denied and said his laptop didnt land there and pointed 2 feet away from there and said it landed there. I informed him I would be taking pictures and reaching out to management, so he took pictures as well.
My first call with Ryan about this seemed reasonable. I would take a few days to look up some information and wed see if we could come to a solution. The second call did not go well. I looked up costs of repair on my floors and came to him with $300 which was on the lower end of estimates (also expecting room to negotiate). Ryan came back with having one of his non floor professionals who have damaged something on the last 2 times they have been there come repair the spot or pay the $12 for me to buy it and do it myself (also not a floor professional). His points were as follows, 1) there are already scuffs on the floor (I was not asking him to repair my entire floor which could cost thousands) 2) I should use my home insurance to pay for it (he should use his business insurance) 3) if I had friends over and one of them damaged it would I make them pay? (no, they are my friends, this is a business and they damaged my property, admitted to such in emails, and refuse any reasonable solution).
If they dont waste your time then hope they dont cause any damage because they wont be reasonable in their efforts to find a solution.
I refused to have them over and GE found another appliance company to send and guess what?!?! Our washer is fixed after a visit, ordered parts, and another visit to repair. No damage done to our property.
