The service was poor and they don't care after they take your money. BIG MISTAKE! I tried to build a dream home for my wife but ended up with a nightmare. Reconsider before you move forward with Pacestter. Unhappy customer! IN RESPONE TO COMMENT To add: • Kitchen cabinets need to be fixed… Of course at my cost • Roof is filled with post construction debris and nail scattered all over • Conduit was poorly made and placed incorrectly. I had to hire trades to have it fixed • Refund from the incorrect statement of adjustments. • Nails of fascia do not match the color of the fascia • There is a 1 cm gap in the hardwood and baseboard in the nook. • There is 2 cm gap in the baseboard and carpet in the master bedroom Superintend promises to show up and is nowhere to be found. We rearrange our day to accommodate and she does not have the courtesy to let us know she will not come. This has happened multiple times… please explain “very happy”. We would be happy if action is taking place. We have given your superintend a key to our house and still nothing happened. We have experienced too much of over promise and under deliver. PLEASE FIX AS PROMISED.
- Approximate cost of services:
- $600,000.00
- Company Response
I am a little surprised to see your comments. At our meeting last week we had discussed your outstanding concern and I was under the impression we had resolved it to your satisfaction. At the end of our meeting, both you and your wife mentioned that you were very happy with the way your home had turned out. As we stated at that meeting if you have any new concerns our construction and/or service department will be glad to assist you.........
In Response to Reply:
Thank you for your feedback. I did have a conversation with your site manager it appears there was some miss communication about yesterdays appointment. From what she says from your meeting with her this morning that you were very happy today and that other than 2 items all non seasonal work will be completed today just two weeks post move-in date. Please contact our service department for any new items you may come across as this web site is not the forum for service requests.