We had a problem with a repair by Plumbers Direct. We discussed this and reached an amicable solution.
- Approximate cost of services:
- $500.00
- Company Response
Walter, we apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with our business. Your satisfaction is our number one priority.
We made every effort to make it right, and unfortunately we did not have the correct contact phone number for you on file, and could not reach you. Thank you for contacting us and we acknowledge that the issue was misdiagnosed and we have reimbursed you for the charges as requested.
If you wish to discuss this further, please call Joyce at 647-203-2235 and greatly appreciate the opportunity to make things right.
Plumbers Direct