Reviews

10/10

We called Mr Rooter to get a second opinion on a leaking outdoor faucet, as our original plumber suggested changing all of the components including the indoor water shutoff valve. Mark from Mr Rooter was the technician who helped us. He was very professional by giving us an honest assessment of the condition of our plumbing and suggested a systematic way to test the culprit of the leak. In the end, only a few components had to be changed at a fraction of the cost. Mark also impressed us by following up on the next day (outside his normal work hours) to make sure everything was working fine. We will definitely keep Mark and Mr Rooter in mind for any future plumbing needs.

Approximate cost of services:
$300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hello Jennifer and thank you for taking the time to share your positive experience with Mr Rooter and our technician Mark. At Mr Rooter we are always communicating honestly and with purpose. Thank you for choosing Mr Rooter and have a great day!

10/10

Vahn was very professional and provided us with many tips on how to improve our potential future home. He was thorough with the home inspection and well as in his report for us. Vahn was patient and methodical in diagnosing an unusual cold spot, which we really appreciated as it didn't leave us hanging with just an observation and no solution.

Approximate cost of services:
$500.00
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Company Response

I appreciate the feedback you posted Jennifer. I know exactly what you mean about being "left hanging". This often occurs when there's a potential issue but not enough "clues" or too many "pieces of the puzzle" are missing to confirm a problem exists. Usually from a visual limitation or no access. This is where having a good understanding of construction practices & building materials can help to at least give some possible scenarios of what the issue may be, how it can be evaluated further, and corrected if necessary. Some ballpark costs can also be discussed based on these assumptions. I feel bad for some clients when I have to re-evaluate an issue AFTER their initial home inspector (sometimes large, well-established companies) left them hanging. Thanks for choosing Solex Group and doing it right the first time Jennifer.