Deb from Edmonton

We had 3 contractors visit our house to review the work we were asking for and Mike seemed the most professional and personable. We needed a new range hood installed over a new gas stove and to this day, it leaks condensation every time we turn it on on a cold day. We even went into the attic ourselves to wrap/insulate the ductwork to prevent the dripping but it was the way Mike installed it that is the problem. Not to mention he nearly burned our house down when he was first working on it. I had driven off to get coffee for all the workers at the house because we were also getting plumbing work done at the same time and when I got back, there was a burnt tarp on the front step (also left burn marks on the flagstone which is still visible) and the existing glass top cookstove was cracked and had burnt tarp stuck to it. Apparently Mike didn't realize the stove was on when he laid the tarp overtop! Also, the new vent system was very heavy and he didn't have anyone to help him so he propped the unit on a series of boxes to get it up high enough but in doing so, he bent the vent covers which you can still see. We found that he seemed unhappy to be doing the work although we certainly didn't push him. He took full breaks and even left early. He sent me to the store to get supplies and ended up keeping pieces that were extra. He kept talking about getting out of the business and how it was too hard on his body. He complained about the heat in the attic and basically complained about everything. I just kept trying to sound encouraging so that he wouldn't leave us stranded mid job. In the end, we paid him $600/day for 5 days and he wasn't worth it. he didn't compensate for the wrecked cooktop which we were planning to sell and he certainly didn't work hard enough to get $600/day. While he may be good for simple plumbing jobs or other small (easy) jobs, he did not live up to his reputation and now we are forced to fix the stove venting problem which he created. Extremely disappointed.

This was our second time with BP after they did an amazing job with a medium renovation project before we sold our old house. This time we asked them to install a gas line to service new gas range and barbecue as well as replace 2 old hot water tanks. If I could give 11 stars I would! I'm so very impressed with their professionalism and politeness. Kevin and his crew had all the work done in a matter of hours and cleaned up everything afterwards. Now this is where the 11 stars come from....when Kevin had to come back to finish up the final hookup after the City inspected, we asked if he could take a look at a slow bathtub drain which was recently discovered. He scoped the drain and found a blockage. In the process of auguring it out, the drain backed up and he said about 10 gallons of sewage backed up into the laundry room. As my husband and I were at work, we expected a disaster when got home but the place was clean! Kevin had mopped up all the mess and even washed the floor mat. He definitely went above and beyond to ensure everything was clean and working well. Thank you so very much, Kevin. Once again, I am so impressed with your attention to detail and sincere professionalism. I would not hesitate for a second to recommend BP to anyone.

Had a free quote done about a month ago and arranged an appointment to get 30 year old hot water tank replaced as well as a couple other jobs like removing all the polybutylene pipe throughout the house. It was a big job and 2 guys worked for 5 hours to complete the job. While I would like to have given these guys a 10, I was a bit disappointed that they did not fix the hole in the ceiling like they said they would. They said they had a trap cover that they could install. They never did. But they did go through all the work and explained what they had done and the price was very reasonable. They tidied up well afterward and were very polite. I would not hesitate to recommend this company to others but I think they could have gone that one step further to get a perfect 10.

After getting quotes from a couple other companies, we chose Robart because of his excellent reputation and he was BBB accredited. When Chris the electrician was going to be a bit late, we got a call from the office to let us know. Chris, our electrician, was extremely polite and professional. We went through the list of jobs and then he set to work. He was thorough, and didn't waste any time, nor did he rush through just to get done quicker. After each job was completed, we took a look together so I was satisfied. All in all, it was a very unstressful day and I wouldn't hesitate to recommend this company to others.