My furnace started acting up on the weekend and was not providing heat. I would hear it cycling on/off for over 24 hours but not igniting. I contacted Dr. HVAC online and by next day they were able to dispatch a technician. Mike showed up on time to have a look. He was quite knowledgeable and polite. He took the time to explain to me how different parts of the system worked and things to look out for. He also did a full inspection. By the time he was done the house was already much warmer. The furnace works like a champ now. My family is much more comfortable. Thanks Mike, thanks Dr HVAC. Update: My furnace finally keeled over just around the 15 year mark. Woke up to 3 mornings over a 2 week period to a 10 degree house. After having two technician visits... both times the furnace miraculously started working... decided to just replace it. Byron quickly came over on Monday afternoon to do a survey and estimate for a replacement. I decided to go with them. Next day, Chris and his team, Andre and Tyler showed up promptly at 9am and started working right away. When they were done they showed up the new system and explained exactly what we needed to know. They did not leave until all tests and safety checks were complete and we were completely satisfied with the job. The area looked even cleaner than when they first started. Great job by these guys. Great service from this company.
- Approximate cost of services:
- $0.00
- Company Response
Thanks for trusting us with your furnace, Vishnu! Mike is an awesome member of our team. He was happy to help educate you on the issue as well as fix the problem. Have a warm and cozy winter!