Reviews

10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

The Service Technician was excellent. He was very polite and friendly and answered our questions. He gave us advice regarding a new furnace and explained the options that Direct Energy can offer us. Give this man a raise.

Approximate cost of services:
$100.00
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10/10

We noticed that our furnace fan stopped running and the house was getting cold. I phoned Direct Energy and they sent a technician to our home in the time slot they arranged for us. Fortunately, we have the Protection Plan and it covered the cost of the service call and the part. The technicians were very knowledgeable and courteous

Approximate cost of services:
$0.00
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Company Response

Hi Carol. Happy to hear you were pleased with the service and technicians. Happy Holidays!