Based on Home Star reviews I arranged for the installation of an alarm system with SafeTech. I am dissatisfied for the following reasons. The window sticker sends the caller to the administrative office rather than the monitoring centre. If someone observes a problem, they should have direct contact with monitoring. The administrative office keeps business hours so is useless outside this time. Similarly, you can not reach tech support on Sundays nor outside of fixed hours. If you live outside the metro area they do not have service personnel available. My request for service included one and one-half hour of travel time each way. When I asked to speak to a manager regarding the cancellation of my contract after two years because of the lack of service staff, they refused to speak to me. Finally I find their marketing plan offensive. I will quote from the email I received: "Write and send us a review about your experiences with SafeTech and if we use your review in our online marketing efforts you will receive a $20 Tim Horton Gift Certificate". The fact they can choose to exclude a review makes the whole process suspect.