Jo and crew came to clean our place after a 19 year old had been "taking care" of the place for a couple of months. No small job. They did a great job....very thorough.
thank you
Richard and his guys have been great. Our issues have been tough to diagnose and Richard's come back to diagnose the issue with no fee! He's pleasant to deal with and clearly cares about the quality of his work.
I hired this company a couple of months ago to clean my house on a weekly basis. The initial clean was more than 2x the weekly cost, but was well worth it, they did a great job. The next visit, I had the same crew and the same high quality job. I have had three cleanings since then and twice with a different set of people (that's 3 different crews in 5 visits). The last crew stopped cleaning the basement, which I've now been told was never in my price and they want an additional $60 to do it. I also have mildew creeping up in my shower (if its being cleaned each week, how does that happen? Yuck). The response that I received when I let them know was that they would be asked to be more thorough next time, not that they would come back for free, as was indicated when I had them come by for a quote. I was also told that I would have the same crew each week. While they do a passable job, at $30/hour per person they are on the high end for cost and passable doesn't cut it at that price. I don't want to have to do an inspection each week to ensure that I got a proper clean, I don't want to have to be there to explain to the next new set of people where things are and what they are meant to do. I was told that these things weren't necessary as they give detailed notes to each crew, but the crews that they sent were obviously not reading them.
Thank you for taking the time to communicate to us why our service did not meet your expectations. We will evaluate how we can prevent this problem from occurring again in the future.
The price that was quoted to you for the basement cleaning was $30 depending on the condition.
Please accept our sincerest apology. Once again, we appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and we hope to serve you again in the future.
