F in Toronto

From the moment we met him, my husband and i enjoyed speaking with Kris. He is calm, professional , knowledgeable and personable. We were renovating our home and needed to have our radiators disconnected as soon as possible so that work could begin. He came almost immediately to quote us on the job at a very reasonable price, and was very flexible and prompt in setting a date for the job to be done. Before he came to disconnect the rads, a leak developed in the basement so we called in about 5-6 different basement quotes, almost all of them recommending to excavate and dig and underpin...all words you don't expect to be hearing because of a small leak. On the advice of a friend, we asked Kris if he could take a look as well and offer another viewpoint. He didn't hesitate and was happy to oblige and since he was going to be on site for the disconnection, did not charge us extra for the investigation. With some troubleshooting, he was able to offer up a few suggestions and very helpful alternatives. He understood and was able to empathise with our shock at what we were being told to do with the possibility of a basement excavation. All the time, he cautioned us to simply be very aware of other sources of the leak . His manner certainly helped to temper the whole situation. He was such an ally in the whole situation that i feel he was just as frustrated as we were in that position . Eventually, he helped us rule out a plumbing issue with virtually no additional cost, despite his original scope being that of disconnecting the radiators. It is very refreshing to work with someone whom you feel you can TRUST. At every moment, Kris was in touch with either my husband or myself so that we knew exactly what the situation was and so that he could confirm if we wanted to move ahead in any specific direction. We communicated almost daily via email. We were never left wondering and waiting. Not once! His responses were prompt, polite and actually answered our questions. Imagine that! Not once did he ask for money up front and was very understanding of our whole situation. The care he took in dealing with our home and with us, made us truly feel as though that was his priority, while being able to complete the scope in a timely and professional manner. Before he was even finished with the job, my husband and i knew we had found a plumber we could trust and rely on and we will definitely will be calling on him if ever the need arises. Thanks so much, Kris. You've left a great impression!

WE needed our downspout disconnected and redirected. I met with Serge and he was very informative and helpful about several solutions. I was hoping that we did not have to touch the eavestrough on the third storey as it was brand new. He fully understood this and agreed with me and did not try to sell me in that direction as some companies are prone to do. Instead, he came up with a very viable solution that works wonderfully. The craftsmanship and attention to detail is superb, the cleanup is great and i barely even knew that they had come and gone. There was an oversight on one minor detail and they returned immediately to rectify it, no questions asked. If only all projects were this smooth and hassle free. It was a pleasure working with Serge and All County; i am glad they were recommended to me and will not hesitate to pay it forward.