G. in Toronto

Choosing Air Leaders: Air Leaders replaced an aging furnace, air conditioning condenser unit and hot water tank with a new 2-stage furnace, a/c unit, and tankless hot water heater. Before commissioning this work, we obtained several quotations. There are three main reasons why we chose Air Leaders over the others: #1 Dan came to our home in person to look at our house and talk through our challenges and options before providing a quotation. None of the others did this, but relied on photos that they asked us to send to them. (Based on the communications and quotations, I dont think the others really gave our specific needs much thought, and instead provided more generic quotations). Our older townhouse in downtown Toronto posed some unique challenges, so the attention to detail that Dan provided was appreciated. Dan was generous with his time and provided candid information and guidance about the installation arrangement, equipment options, pros/cons and price/benefit, with zero sales pressure. Although Dan did not do the installation work (one of his crews did), he clearly has extensive technical experience and knowledge and is not just a sales-person or customer-relations person. #2 Many favourable reviews on HomeStars gave us some confidence that we might be able to have an experience and installation similar to what others have described here. #3 Air Leaders price was competitive with the other quotations, for comparable equipment. Preparation: In advance of the work, Dan told us what he needed us to do to prepare for their arrival, and we did our best to do what he asked. This is an important part of the success of any installation and I would recommend that any homeowner do a good job of preparation for any similar project. Installation Day: Amir and his assistant arrived at 9:30am as scheduled and quickly got to work. We briefly reviewed the plan with him, and made ourselves available to discuss any matters that arose during the installation that might need homeowner input (several did). We were impressed with the amount of hustle and after a solid 11-hour workday of constant activity they were done. The equipment is neatly laid out and makes the most of the limited available space for our unique situation. As for our equipment choices, its been less than two weeks since the installation so I cant comment on the long term aspects of the equipment, but our initial impression is positive. Final Thoughts: I highly recommend Air Leaders based on the experience we had. As noted we were pleased with the process from quotation and initial advice through to completion of the installation, and with the clear and prompt communication throughout. On the homeowner side, I recommend asking any questions you may have early in the process, and being sure to look after any preparation details that are your responsibility, before the installation. Doing so will make it easier for the contractor to do a good job for you. Overall very happy. Thank you once again to Dan and Amir!

The owner, Oleg, was responsive, professional & provided outstanding communication both during the initial consultation about what work would be done, and also while the work was underway. Our project included re-roofing an older flat roof that was in poor condition, re-shingling our front porch roof, and replacing some flashings, trims and an eavestrough on the front of the house. Pricing was competitive and add-ons (requested by us including the additional trim, eavestrough and flashing work) were also priced fairly. Oleg was flexible with the schedule, accommodating our requests. The crew assigned to our project completed the work quickly, and were hard-working and skilled. Care was taken to make sure flashing seams and connections were sealed well. Overall highly recommended. Thank you Oleg!