Barry in North York

Our home has a reverse sloping driveway that necessitates a retaining wall adjacent to the front walkway to the house. The original retaining wall wasn't well done and needed replacing. Gildo came to give me a quote, recommended a much more durable material and offered suggestions. When he showed up with the crew to do the work, they did the work quickly keeping everything neat and tidy. The resulting wall is integrated with the steps and looks fabulous. Gildo, his father Tony and the crew were very accommodating and they consulted with me on decisions as the work progressed. They were an absolute pleasure to deal with - really knowledgeable about their craft and super nice people. I highly recommend this company! Now I just have to find a railing contractor who is as easy to deal with.

I needed a furnace inspection after sensing something wasn't right last heating season. Len's team quickly arranged a time and the technician advised that the heat exchanger on our 20 year old furnace was shot. The team was very efficient at getting me a quote. Adam was booked in to do the install. He kept things really neat and tidy, especially as he had to rework the venting outside. He showed me the old heat exchanger that was badly cracked. I had a few questions for Len and he was quick to return my calls.

I see a lot of mixed reviews on this company. The company is quite delightful to deal with, unless you expect anyone to answer the phone or return your call. I placed a custom order in mid-July with a promise of 5 weeks. Tomorrow it will be 7 weeks. I wouldn't mind so much if they'd have the decency to update the ETA on this, but they refuse. I need to arrange things on my end for installation, but they couldn't care less. I've left countless messages and even caught up with Neil who promised to check into it and get back to me. He hasn't despite several follow up calls. I don't know whether I'll ever see this order. If they can't answer a basic customer service question, I've got big concerns. Maybe I'll have to go elsewhere to get this done. Suggest staying away from this company unless you're prepared to wait until they're ready to deal with you.

We had some siding damaged by squirrels accessing our attic. After hiring a pest control company to get them out, Andrew responded quickly to my request to permanently block the opening. He was a pleasure to deal with and provided a reasonable quote. I was particularly impressed (and thankful) that he was willing to do a job that was not very big - it is hard to find good contractors who will do small jobs! I would highly recommend Andrew and his crew. They were very professional and a pleasure to deal with.

It's always a pleasant surprise when a contractor answers the phone, shows up on time, and gets the job done efficiently. Arthur came over and actually went up on the roof to evaluate the situation. He thoroughly explained everything, and although we are in for a full roof replacement in the next short while, he offered up a few shorter term maintenance items, including replacement of a skylight whose seal had failed. Jean efficiently processed the quote and got things underway. After signing back the quote, they showed up within a few days and got the job done efficiently. We'll be sure to call them back when its time to replace the roof.

Dave and his team are fantastic. I found my AC not working on Thursday evening and called Reliable Friday morning. Dave answered the phone himself and after apologizing for not being able to take any new jobs until Monday, proceeded to offer to come out over the weekend to take a look, which he did on Saturday. Dave explained that the old unit was undersized for my house, which explained why the old unit could never keep up on hotter days. Monday morning they arrived to install the new unit. It was a pretty hot day and once installed, the new unit had the house cooled down in no time flat. In summary, all the other reviews are bang on. Great and honest service at a fair price. Dave and his crew are friendly and easy to deal with. I would recommend Reliable to anyone needing heating, air conditioning or water cooler repairs or service. These guys are out to please!