Reviews

8/10

We had a very old aging skylight that had to be replaced. We got a few quotes from other companies and a roofer who quoted the same amount as Skylights unlimited but for cash. So the pricing seemed reasonable and we decided to go with Skylight unlimited. The installers were efficient and they even put a piece of cloth inside the house in order to keep the work clean. I thought that was a nice extra touch as most roofers could care less about their mess. They took two hours and worked in December which gave us a reassuring that thought that we don't have to worry about leaks during winter or coming spring.

Approximate cost of services:
$1,000.00
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Company Response

Thanks for your input Sharon. Glad we were able to exceed your expectations. All the best from everyone at Skylights Unlimited!

10/10

Courteous, amazing and reliable service and reasonably priced compared to all the other quotes I received. They came in when they said they would. I had installed a basement window with another company for $500, what a window installed int for $250. Would recommend them to anyone

Approximate cost of services:
$1,200.00
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0/10

ADT authorized Alarm Gaurd Services Inc to install our alarm panel. The technician did not bother to check my phone line and internet connection and left. I realized that I my internet connection was very slow and there was a lot of static on my phone. I called ADT and they advised me to Alarm Gaurd since they did the installation. I called them and told them to send the technician back. They told me that they would send me a part in the mail to fix the problem. I advised them I can't use my internet connection or my phone that they either send the tech back or uninstall the panel. The tech came back the next day. The sales rep Gianni was supposed to provide me a 2 month free service on the contract and I am still waiting since November to receive the refund.

Approximate cost of services:
$400.00
What could this company do to improve their services?
Honour their commitment
Any advice to offer fellow homeowners facing a similar project?
Make sure you have them write out the contract as agreed otherwise do not sign the contract. They do no care about honoring their commitment once it is signed.
2 of 2 people found this review helpful.
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10/10

Jeff provided honest, courteous and reliable service. We called him for other issues with our BBQ and has been very prompt and shown up later in the night too to address our concerns. I would highly recommend him. He also serviced our furnace and is always willing to answer any questions we have and provide us with advice.

Approximate cost of services:
$150.00
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0/10

ADT authorized Alarm Gaurd Services Inc to install our alarm panel. The technician did not bother to check my phone line and internet connection and left. I realized that I my internet connection was very slow and there was a lot of static on my phone. I called ADT and they advised me to Alarm Gaurd since they did the installation. I called them and told them to send the technician back. They told me that they would send me a part in the mail. I advised them I can't use my internet connection or my phone that they either send the tech back or uninstall the panel. The tech came back the next day. The sales rep was supposed to provide me a 2 month free service on the contract and I am still waiting 2 months later to receive the refund.

Approximate cost of services:
$400.00
Any advice to offer fellow homeowners facing a similar project?
Make sure that your phone line and internet connection is working before the technician leaves. Do not sign the agreement unless it states all the terms you discussed with the sales rep. ADT does not do anything to help.
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0/10

I had signed a contact with Derek on Tuesday, May 22/ 2012 for the installation of a sliding door. When the installer came on Wednesday he wrote on the contract 6ft standard. This is not what I had agreed on with Derek. I called Derek but his voice mail indicated he is on vacation for 2 weeks. I called Dan to clarify on two occasions and haven't been able to get an answer regarding my contract. I left a message this morning but didn't hear from him. A 200 dollar deposit was made and now I have requested Dan to give the money back either through mail/direct deposit. However, Dan demands that I should pick up the money from his office which is quite a distance from our home. I have given Pioneer alternate payment options which they have chosen to ignore.

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Company Response

On May 31st an email was sent to Mrs. Sharon Saldanha indicating that her deposit will be ready for pick up at the office located at 4610 Dufferin st. It is necessary for Pioneer Windows and Doors to have the client sign a waiver indicating that the deposit was returned and that the job is cancelled. The reason for this procedure is to make sure that the client receives his full deposit and the contract is void. This is company policy and it protects both the company and the consumer. It is unfortunate that Mrs. Saldanha decided to cancel the contract with Pioneer Windows and Doors and by all means we do not intend to keep her deposit and we will be happy to assist her with any future projects.