Get charged visit fee twice due to technician's error
My dishwasher broke due to a broken cable connector (my fault, I tried to replace the detergent dispenser) , technician came, quoted me 200 parts + 200 labor, told him to go ahead, coming back a week later with the wrong cable, now told me need to replace the whole control unit (>450), which I declined and got a new dishwasher. Eventually received 16 dollars refund out of 200 deposit (citing some none existence work thus has to charge me 2 x visit fee ). Stay away, the dishonest technician quotes you with highest parts price and it takes 3 weeks and 5 calls to be told that's the story. :-( The only star are for the technical support line ladies since they are always friendly.
- Approximate cost of services:
- $200.00
- Company Response
Hello Jian,
My name is Michelle, I am so sorry to hear about your experience. We take our repairs, and customer care very seriously. I am positive that we can solve this problem and come to a positive resolution.Please feel free to contact us at 1-(844) 889-8484
NO STRESS CALL EXPRESS
Have a stress free day. Looking forward to chatting with you.