Sally in Scarborough

We were extremely impressed with the installation of Bath Solution's diamond glazed coating to our bath tub. The existing tub was in good condition but was pink. By recoating it to white we were spared the expense of removing and replacing the surrounding walls as well as the logistics of scheduling that would have been required to bring in a plumber, tilesetter, etc. The installer was a perfectionist! It was a full day job with the bulk of the time spent on prep. The work involved evenly sanding the existing glossy finish so that the coating could adhere, thoroughly removing and wiping up the dust after sanding, evenly spraying a specialized coating, and lastly, reinstalling the plumbing drain insert. He was very clean and there was no garbage left behind. Unfortunately for him, our exhaust fan was not working at the time and there were no windows in the room. If you are considering resurfacing your tub I would highly recommend bath solutions. A couple of things to be aware of: 1. There are very high fumes so you might want to defer a winter job to the warmer weather so that you can open windows. 2. At the time that our project was completed, they only had one installer so it was difficult to coordinate his schedule around all of his other projects with ours. If you keep this in mind and are not in a rush, the wait until his and your schedules synch is well worth the wait. Overall, when the job was completed, it exceeded our expectations.

Two nights ago the rental water heater that came with my 1968 built home that I purchased in 2004, flooded my basement. Direct Energy informed me that the unit was installed in 1994 so I was entitled to a free upgrade as part of my rental agreement. When I asked the customer service rep what they planned to do about the water in basement they said that I would have to wait until their claims department would contact me the next day. When I demanded assistance with the clean up in order to prevent further damage caused by mould as the wood sill plates on the floor plus drywall and carpet were sitting in water, the girl said "you won't get mould that fast". Next morning, March 2, 2012, two Direct Energy guys showed up at 11:10 (appointment was between 8 - 12) and replaced the hot water tank with a new one and left by 1:30. They left before the tank was filled and did not start it up. An hour and a half later, the water was still cold. My insurance company sent a clean-up crew. All seemed to be under control until I noticed 5 hours later that the basement was flooding again. Water was spraying out from the plumbing connection point to the new hot water tank which had not been tightened. When I called Direct Energy, they informed me that I would have to wait until today, Saturday, before they could get someone over to stop the leak caused by their "negligent installation". Yes, "negligent installation" was the exact phrase the this morning's technician used to describe the work done yesterday. Although the water heater now seems to be working, I have extensive damage that needs to be repaired and will require time off work in addition to the time I've already lost off work, plus a $700 deductible insurance cost that I will have to absorb. I am very unsatisfied with Direct Energy's finger pointing attitude. They were quick to take my money every month for the 18 year old rental appliance, but reluctant to acknowledge responsibility for the failure of their obsolete equipment.