Jack in Toronto

We worked mainly with Roy. His partner Dov was also involved in the project. Roy was very knowledgeable and he worked very hard making sure we were satisfied with the work agreement and the actual implementation. Both partners were friendly and accommodating. The job was to install hardwood flooring on a second floor of a house and painting. The work started on time and was finished as projected. The team that came to do the work was very professional and easy to work with. They would leave the place clean at the end of each day and did their best not to interfere with house activities Either Roy or Dov came to the house at least once a day (sometimes more) to see how the work was progressing and to address any concerns. We appreciated this very much as an experience with a different contract on a kitchen was nothing like that. A recommendation is to remove all breakable items from the floor below as there is heavy pounding from above that could cause items to fall. Overall, we highly recommend this company as it was a very positive experience dealing with them and we are extremely happy with the final result.

Worthless warranty, disrespectful customer service The five year warranty Rod signed proved useless - a cabinet door cracked shortly after we paid Rod the full amount. In addition, in several cabinets, the paint is peeling and when one door is opened, it bangs against the knob of the door next to it, causing a dent. This is due to poor design. In September, 2010 Rod sent a representative from the kitchen manufacturer, Ted, to look at the cracked door, and Ted agreed to replace the door. Since then , Rod said the cabinet manufacturer went out of business, and therefore, Rod was not responsible to cover his warranty. To quote Rod's e-mail from February, 2011: "As you know the supplier that we used before, (company name removed) went out of business and no longer is operating. Therefore I cant get doors from them for you to replace? There warranty no longer exists because they don’t”. The 5 year warranty written in the contract is with Snow Valley Kitchens, not with anybody else, and Rod is refusing to honor his own contract. After chasing him with numerous e-mails and phone calls to which he rarely responds, Rod agreed to check if his current supplier can get a similar door, but he never got back to us – It is February 2012 now. . He is ignoring his contractual responsibilities and treating customers with total disrespect. Be careful of his deficiency list policy – he requires the full payment when he makes a list of the existing work still to be done, not when the your kitchen is complete to your satisfaction.