Lou's Homestars

I secured quotes from four HVAC companies and Convertible was not the least expensive but had the best value in Carrier systems (also quoted Lennox and Bryant). I took some confidence in the HomeStars rating 95% from 1,500+ reviews and 'Best of 2019'. Was dealing with Mike Edwards who was very helpful in updating me on changes since the 15 YO builder-installed system was put in. I like doing my research and he generously walked me through the different models and priced them out, and at NO TIME did he ever try to upsell me a more expensive system. He wanted to ensure the system matched our home without overspending, which was refreshing (especially compared to the other quotes). Mike and his helper arrived on time and the entire system was replaced in about five hours. The basement was immaculate and everything was tidily installed. The new furnace has been amazing, the variable fan keeps the house better balanced temp wise across all three floors and the ducts no longer 'bang and thump' with expansion and contraction as the old furnace kicked in and out with heat blasts. The new AC has not been run (being Fall) but it is appreciably more quiet in our small back yard in testing. Sincere, professional and patient are how I would describe my experience with Mike and Convertible!

Our guest bathroom needed a complete overhaul down nearly to all the studs. Chris did a great job getting everything lined up and caught some measurement mistakes I made in getting tile. Electrician wired everything up for an extra light and a new jacuzzi jetted tub. He showed up every morning on time and always let us know when he was stepping out for parts or incidentals. Place was tidied up every day too. He doesn’t do multiple jobs, so it nice knowing he’s focused on your project which results in it being completed on time too. Would hire him again!